Shipping Policy

CASH ON DELIVERY (COD) IS NOT AVAILABLE.

ONLY PRE-PAID FACILITY IS AVAILABLE

Delivery Timeline:

Due to high volume of orders, order dispatch will take upto 48 hours once the order is confirmed and expected delivery will be within  1-2 working days from the day of dispatch within TN, other states delivery will be within 5-7 working days from the day of dispatch.

How to initiate a return, refund, or replacement request:

Please inspect your order as soon as you receive it. Contact us within 72 hours of  receiving your order if you wish to request a return, refund or replacement on any defective, damaged or wrong items, so we can evaluate the issue and help you out promptly. Email us at info@colorfulcubs.in or call us on +91 9629792519

Returns, Refunds, or Replacement on prepaid orders:

  • Order cancellation/refund is allowed before dispatch only if the order is not dispatched within 5 working days. if you cancel your order before the order is shipped, the refund will be issued automatically and the payment will take 5-7 days to reflect in the account.

  • All exchange and replacement requests are subject to stock availability.

  • We accept return, refund or replacement requests only if the original invoice and packaging are retained.

  • We do not accept return or refund requests on any sale or clearance items.

  • While our products are based on standardised sizes, these are not one-size-fits-all. We request you to double-check sizing by measuring your little one for a perfect fit before you place an order.
  • If you cancel your order after it has been shipped, we request you to refuse the order during delivery. Once we get the product back, we will process the refund. Please note that the shipping cost in this case is non-refundable.

  • If you have received your order and a product(s) is missing, or you’ve received the wrong product, or a damaged product - please contact us within 72 hours with a photo or video. We will replace it to ensure you get what you ordered or issue a refund instead.

  • We appreciate your trust in Colorful Cubs. We’re here to serve you. If you encounter any issues or have questions about our returns, refunds, or replacements policy, please contact us. We promise to help you!